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Customer Service

 
 
 
 

Consulting

Technology

 

2 Application Development

2 Enterprise& System

    integration

2 ERP Solution

2 CRM Solution

2 Web Solution

Outsourcing
Call Centre/BPO
2 Customer Support
2 Virtual Employee

  

 


K Square services 24/7 customer service for E-Commerce web sites and Retail operations from any where in the world. we can support customer service in three ways
1) Online chat
2) Email
3) Phone support .
All this three operations can take place from India.

The working style in today's high-tech world has got a tremendous change where the concept of virtual employee is playing a vital role. Virtual employee is nothing but  you can allocate  one or more of our employees to perform your work from offshore BPO center to  perform the work you give and report directly to you at a considerable low price without you investing on any infrastructure, yet as a client you can still have full access to the people you hire.  We at Hellocomm successfully implemented the concept of virtual employee service.

K Square can provide 24/7 customer service for very cheap and best possible prices. We can have your local number or you local toll free number calls to land on our BPO service center in India Hyderabad. Also customer service agent will be able to make calls to your country as if they are in your country using cutting edge technologies.
Customer service agents are available 24 hours 7 days a week to serve your customers by phone ,email or online chat .So you don't need to spend lot of money to setup a customer service division .We will take care of every thing.

Customer Support Service:
Customer support service will provide dedicated staff to work for your company and your web sites their main goal is to provide you and your customers best value in terms of satisfaction and help.  This service will answer your phone calls and solve problems for your customers and send information to customers as well as report you to with  daily activity.
They will follow this task for you .Answer phone calls from your customers and chat online with your customers as well as reply emails and solve your customers problems.
we can have your present phone number to forward to our BPO facility.

We are very competitive in the pricing we will charge the following for customer service.

How can we provide customer service for this cheap?
Since we operate BPO from India our cost is very less. So we pass the same benefit to our customers. Although your calls are answered from India you and your customers never feel the difference it will be like the same as some one answering your customer in USA.

What experience and qualification a customer service agent will have?
All our customer service agents have minimum of 2 years experience with graduation degree.

Can agents speak good English and communicate well with customers?
Yes they can talk to your customers and help them in good English with prefect accent.

Can I use customer agent for any other work other than answering customer calls?
Yes you can use this customer agent for any other work as you wish but its limited . Since customer agent will be good in handling customers and helping them with the problems. It may not give good result if we use customer service agent for  software coding or data entry For that you also can refer Virtual employee section and appoint a consultant to do the work for you.

 

   

   

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